Effective date: September 3, 2026

At IGYC, we provide subscription-based, service-oriented business development and pre-sales services. Our services involve dedicated time, resources, research, outreach, data mining, content development, and other activities performed by our team based on the agreed scope of work.

By subscribing to any IGYC service, the client acknowledges and agrees to the following Refund and Cancellation Policy.

1. Subscription and upfront payment

IGYC operates primarily on an upfront subscription model. Payment is required before the commencement of the agreed service period.

Once payment has been received and the work has commenced, the payment is considered committed toward the resources, time, and services allocated to the client.

2. No refund policy

Payments made for IGYC services are generally non-refundable.

Our services are based on time, effort, expertise, research, outreach, and resources allocated specifically to each client. Therefore, fees cannot be refunded based on the number of leads, responses, meetings, appointments, or business opportunities generated during the subscription period.

IGYC does not guarantee a specific number of leads, positive responses, sales opportunities, appointments, or conversions for its general service packages.

Results can vary depending on the client’s industry, target market, offer, pricing, positioning, prospect availability, response rates, and other factors outside IGYC’s control.

3. SDR as a service

The SDR as a Service model has a specific appointment commitment.

For clients subscribed to the SDR model, IGYC targets 2 to 3 qualified calls per week from the second month of the engagement onwards, subject to the agreed campaign scope, target market, availability of suitable prospects, client responsiveness, and timely cooperation from the client.

The first month is considered the initial setup, research, targeting, messaging, campaign development, and market-testing period.

The 2 to 3 calls per week commitment applies from the second month onwards under the SDR service and does not apply to IGYC’s other subscription services unless specifically agreed in writing.

The SDR commitment refers to qualified calls or appointments generated through the agreed SDR activities. It does not constitute a guarantee of sales, revenue, closed deals, or conversions.

4. Cancellation before work begins

Since IGYC follows an upfront payment model, a client may request cancellation before the agreed work or service execution has commenced.

If the cancellation request is received before work begins, IGYC may review the request and determine whether a refund is applicable based on whether any resources, research, setup, onboarding, or other work has already been allocated to the account.

Once work has commenced, the subscription payment becomes non-refundable.

5. Cancellation after work has commenced

Clients may choose not to renew their subscription for the following billing period.

However, cancellation of a subscription after work has commenced does not create an entitlement to a refund for the current paid service period.

The client will continue to have access to the services covered by the paid subscription period, subject to the agreed scope of work.

6. Duplicate or excess payments

An exception to the no-refund policy applies when a client has:

• Made the same payment twice by mistake.
• Transferred an amount greater than the agreed invoice amount.
• Made another verifiable payment error resulting in an excess payment to IGYC.

In such cases, IGYC may refund the verified excess amount after confirming the transaction and payment details.

Any refund in these circumstances will be limited to the amount that was paid in excess of the actual amount due.

7. Client responsibilities

Successful delivery of IGYC’s services also depends on timely cooperation from the client.

Clients are expected to provide accurate information, access, approvals, materials, target-market details, product or service information, and other requirements reasonably necessary to execute the agreed campaign.

Delays caused by missing information, delayed approvals, unavailable access, changes in campaign direction, or lack of client responsiveness do not automatically qualify the client for a refund or extension.

8. Third-party costs

Any third-party expenses or subscriptions paid separately by the client, including LinkedIn Sales Navigator, email platforms, domains, software, advertising platforms, or other external services, are subject to the respective provider’s refund and cancellation policies.

Such third-party costs are separate from IGYC’s service fees.

9. Service results and expectations

IGYC provides professional pre-sales and business development support. The nature of these services means that outcomes can vary from campaign to campaign.

IGYC will make reasonable professional efforts to execute the agreed scope of work. However, except for the specific SDR appointment commitment described above, IGYC does not guarantee:

• A specific number of leads.
• A specific number of responses.
• A specific number of meetings or calls.
• Sales or revenue.
• Closed deals.
• Customer conversions.
• A particular return on investment.

10. Policy acceptance

By making a payment for an IGYC service, the client confirms that they have reviewed and accepted this Refund and Cancellation Policy along with the agreed service scope and terms.

For any questions regarding cancellation, refunds, or subscription terms, clients may contact IGYC before making payment.

IGYC – I Got You Covered
Business development and pre-sales solutions